Become a Design Partner

Hermes is an AI agent that helps you with family communication

Families become part of your Care Team rather than one more challenge to manage.

The Hermes Desk: two Care Letters waiting for review, with the notes each one was written from, and today's office hours.

How does Hermes work?

Hermes takes the care notes your team already documents to produce a “Care Letter” for families

The great care your team provides is read electronically and constructed into a warm narrative for families, daily/weekly/whenever you’d like.

Dana at her kitchen table reading Mom's Care Letter by text, next to the care notes it was written from: morning shower, breakfast, sunroom puzzle hour.

No more “family phone tag.” Easily manage family conversations according to your schedule.

You set the times you are available and families can book a time through a custom link when a call is needed.

Mark on a call, beside the booking page where he picked a time in Susan Evans's office hours.

Works with the systems you already use today.

Hermes reads your care notes wherever they live today: your EHR, your eMAR, or anywhere else. No major setup, no lock-in.

Care Notes, the EHR, the eMAR, activities and the dining menu feeding one Care Letter email.
A caregiver welcomes a daughter arriving with tulips while her mother smiles up from an armchair.

Hermes makes sure families see and feel the great care you are providing.

Medications, meals, and “hands-on” personal care all get documented but are left to linger in your electronic systems. Anxious families constantly call to ask about a day that's already recorded but there's never been an easy way to share it. We're changing that.

Who we are

25 years running communities like yours combined with 20 years building software

  • Mike Coughlin

    Grew up and worked inside the family Assisted Living business. 20 years of building and managing software products, most recently at Figma. Full-time on Hermes.

  • Tim Coughlin

    Co-founder of LifeServices Assisted Living, which developed and operated 9 communities in PA and OH over 25 years.

  • Diane Strunak

    A LifeServices Assisted Living professional responsible for sales and occupancy of 275 resident living units across four communities.

  • Susan Evans

    Community Director of a 68 unit assisted living community for over 20 years. Was “hands-on” responsible for both marketing and operations during her tenure.

We’re finalizing and testing Hermes with a small set of early communities. Would you like to be a design partner?

Learn more here or please tell us a little bit about yourself below and we’ll be in touch shortly.